Written on: 02/09/2010
I have been banking with HSBC for 16 years (since it was Midland Bank) and also have opened an account with them for my 2yr old. I have always been really happy with them and the customer service has always been great.
Recently they seem to be more concerned with big corporate accounts and are really not bothered with dealing with the little people. Getting to a branch is becoming increasingly difficult, branches are having their opening times reduced and other small branches are closed. My nearest branch is now in a city centre which is always really busy and costs a fortune in car parking! I am certainly looking for somewhere else to take my custom!