Written on: 21/08/2011
This is a complaint in regards to our family tickets. I bought four round-trip tickets for my family and I to emigrate from Tehran, Iran to Toronto, Canada. The tickets were issued on May 12, 2010 with one year validity.
We chose a return date of September 25, 2010 to Tehran for our tickets. However, when we arrived to Canada, we decided to change our return date to March 21, 2011 to visit our family back home in Tehran since that date would have been our Persian new year. I called BMI on September 08, 2010 to change the date of our return tickets to March 21, 2011. However, the representative who I talked to told me that there were not any flights with seats left for that day. He, however, told me that there were open seats for March 16, 2011 flight at 11:55pm. I asked the representative to hold on for a second, so I could consult my wife who was right there beside me waiting. My wife checked the calendar and told me that March 16, 2011 flight at 11:55pm was a good date and worked for our family. So I confirmed with BMI representative that I wanted March 16, 2011 date as the return for our tickets. He told me that it was fine. Thinking that our tickets were confirmed for March 16, 2011 flight at 11:55pm, I hung up the phone.
On March 1, 2011, my wife called BMI for re-confirmation. However, when she called, to our surprise she was told that the date on the ticket from September 25, 2010 had not been changed to any other date. She was also told that the ticket had become a “no show.”
Since we are new immigrants to Canada, and although we confirmed our tickets for March 16, 2011 way back in September of 2010, I asked my brother who has lived in the United States of America for a long time to call BMI on our behalf. He called, and again he was told that our tickets had become a “no show,” and that we did not confirm our tickets for March 16, 2011.
I confirmed our tickets for March 16, 2011 with my wife being right there beside me.
I paid $4000 for these four tickets. I sent them several e_mail but they didn't answer me.they haven't any office and they didn't answer my call. if anyone know where I can complain them or if anyone can help me please send me an e-mail at firstname.lastname@example.org