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“What customer service?”

Written on: 18/08/2011

As a result of all the positive reviews on this site, I ordered a bouquet of flowers for my mother's birthday. I live in Australia and she lives in the UK, so I quite regularly send flowers, although this is a first with 'Flower Angels'.

The internet sales process went without a hitch and the flowers were delivered on time, so no complaints there. However, I asked my mum to send me a picture of the flowers she received and they were sparsely similar to the bouquet I had picked online. Most of the bouquet she received was bulked up with big green leaves, missing many of the flowers that were in the picture. The colours were also very different - I had chosen a pink and pale blue mix but the actual flowers had a few pink roses (that were not very fresh) and some bright purple flowers.

Initially I thought I would send 'Flower Angels' an email with two photos attached - one being the online picture and the other being the actual flowers received and give them a chance to respond. Clearly the content of the two bouquets was very different; this was glaringly obvious from the photos. I expressed my disappointment, especially as the company stresses their exceptional service levels on their website.

Had I at least received a response or an apology, I doubt I would be writing this review now. But they have not even acknowledged my email, which I might add was not rude or abusive, just factual.

So in short, I won't be using this company again and I would suggest you check carefully what flowers they actually send out, as in most cases, the recipient is highly unlikely to complain. And there is evidently not much use in you the client complaining, because your feedback is seemingly unimportant to them.