written by on 17/08/2011
On a long haul 12 hour flight , the experience on board is particularly important. Service received from stewardess Minnie Chen was borderline rude and derogatory. Passengers admonished or picking up snacks at the bar followed by no drinks and food service until I pressed the bell. Had to wait long periods for her even to come to my seat. No apology but very haughty attitude. Better training on service is required or better quality checks on personnel is required