written by on 17/08/2011
I purchased a money off voucher for 6 IPL treatments at blossom spa and beauty. On the first day for my patch test I was shocked at the business premises ... Blossom spa and beauty is located in a tennis academy of all places with no reception or any kind of professional layout, all treatments, discussions etc taken out in a very small poor ventilated cell like room, with temperatures soaring! The 'waiting area' is outside in a noisy grubby hallway full of children playing tennis. Unfortunately it doesn't get any better. I had three sessions of ipl treatment at blossoms spa and beauty each time thinking that the service offered would improve however at my own personal travel expense I was consistently met with feeble excuses from the manager for canceling, re arranging and on 1 occasion double booking my appointments. When I did eventually have a treatment she would not cover the whole area that required treatment, so I actually received a patchy treatment. I have now booked elsewhere since the staff at blossom spa and beauty are clearly incompetent and I fear for the damage done on my knee during my last treatment which led to grazing of the skin.
When I raised my concerns of their haphazard disorganized booking style to blossoms spa and beauty management they responded by talking over me repeating how it's not their fault but mine, I soon gave up as that kind of irresponsible school child service was not serving anyone, I had already spent one Saturday morning and one Wednesday morning driving for over 2 hours to find out they have to cancel my appointment. Of course when you call blossom spa and beauty a girl answers the phone, it's a mobile number they give you, and her phone manner is very unprofessional, on the many times I called I had to ask her if I am calling blossoms spa and beauty, as she would answer just with a 'hello' , yes this is the kind os laissez faire approach to a shamble of a business they call blossom spa and beauty. I would not waste my time or even go to blossom spa and beauty even if I was paid to do it.