Written on: 16/08/2011 by TonyHillcrest
I attempted to order a Nikon D5100 Ultimate Travel Kit for £1,007.00 using Cameraworld website.
I filled out the form and put in my credit card details then I was directed to the security process with my own credit card company. The next message that came on my screen was that the card had been declined and that I should contact my credit company. Following this I then proceeded to ring my credit card company to find out why the credit card had been declined.
The credit card company informed me that the payment had actually gone through on my card.
I then tried to contact Cameraworld using the on-line telephone number. This number appeared to be defunct. I then rang the Cameraworld office in London and was told that the order had not been completed, that because at some point during the filling out of the forms on-line there was an error the payment had gone to some intermediate security company that Cameraworld used, who would hold my money for three to five working days!
I find this appalling and outrageous. Surely if there is a problem with the form filling I should have been notified at the time - not the monies removed from my account. So, now I do not have the camera I wished to purchase and I am minus £1000 from my credit card account. I asked to speak to a manager, but was told the best form of contact was to communicate by email. This whole process - or non process - has caused me considerable inconvenience and stress.
They failed to get back to me... that's surprising!!!!
Be warned if you are thinking of buying from Camera world.