Written on: 15/08/2011
Back in May I tried to purchase some tickets on line for phantom of the opera from londonwestendthreatretickets. I got an error the first time and no confirmation so I tried again, got another error and no confirmation, so I bought the tickets from another site. The next day I got an e-mail from a lady asking me if I wanted 2 or 4 tickets. I replied and told her to cancel both orders as I had already purchased the tickets elsewhere. Then a month later I realized that they had charged me for 4 tickets that I never wanted, received or used. I have been trying - unsuccessfully - for 2 months now to get a refund from them. They don't answer my e-mails and when I phone (about once a week) they keep giving me the runaround and telling me to contact someone else. Needless to say this is an extremely frustrating situation.
So my advice to anyone out there is NOT TO USE THIS SITE