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“You Won't Believe...How They Rip You Off”

written by on 14/08/2011

I took my car in for a routine MOT and service whilst 6 months pregnant. I was surprised to get a call saying that my car had "faults" that were "dangerously close to failing" and "borderline legal". This came as a shock, considering my car was only 4 years old with less than 19,000 miles on the clock, used once a week to go to the shops, and a full service history from Suzuki!! How could it suddenly go from fully serviced and passed to "borderline legal"?

Not being car savvy, I gave the so called "boys to trust" the benefit of the doubt, and although their "recommended repairs" were only "suggestions", I was not going to take any risks, especially given my condition. I think they knew that and picked an easy target.

£500 of the money I'd saved for my baby went to them. After seeing the scandal on Watchdog about them ripping people off nationwide, I asked for an investigation from the area manager. He said that as I hadn't asked for the old parts at the time, there was nothing he could do. I will NEVER go there again - I even turned down the vouchers they offered me as "compensation".

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