Written on: 11/08/2011 by roddersw
the aircraft are old tired uncomfortable and unkempt, the on board staff are unhelpful rude and contrite.this airline must be one of the very worst, however, they have not missed a trick on extorting money from passengers, cases, seats, fuel, supplements, taxes,grossly over priced food and drink. how about this for customer care, just because i begrudge paying for a seat which,incidently, i have already paid for, they have split up a family of four in such a way that my two children aged 12 and 3 have been given seats apart from each other and apart from their parents.they both have single seats in very different areas of the aircraft, god forbid there his an emergency and god help the poor other passengers who will be sitting next to unsupervised children.if you think that is bad this has been done to make us pay for seats as on the diagram there are seats which are together! customer care, customers we dont care!!!!
if you can fly with any other airline i strongly suggest you do.