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“Don't Even Bother going for Butler Service it's a rip...”

written by elguano on 10/08/2011

My GF and I Booked the vacation at the Royal Bahamian using the Suite and the Private Butler Service, On the paper it look wonderful ! Private Transportation from the Airport to the hotel, Private Butler to bring your drink on the beach and reserve your chair... Suite with we can order food from anywhere... Sound Great!!

Let me tell you what happened... First we got to the Sandals Desk at the airport, they seem to have No Knowledge that we had to get private transportation, we had to wait for an hour to get the private transportation... Once we got to the Hotel , Again they seem to have no knowledge we had a reservation! So it took a nice 2 hours before we could get our room... Then To make it short "Their Private Butler Service" Consist of giving you a cell phone and you have to ring your butler ... Funny part about it, they are never available so you have to leave a message and they call you back usually 45-1hr later... So Better Think Ahead if you where thinking about getting a drink on the beach!

So basically we haven't seen the butler for the entire trip... So we ended up paying a 1000$ extra a person to basically get restaurant reservation!

And I Recommand to write them a review on their website! You might gonna end up with a free 2 days trip! Spend an other 5k$ to see that their supposedly improve themself and get a free 2 Days!!! (That's with talking with a manager ! If you speak with a customer service rep you probably end up with a continental breakfast for free next time you travel there....)

Very disppointed of the whole Sandals... On the other side All personnel where quite nice!