written by on 10/08/2011
I bought 5 tickets from Raileasy and was overcharged by over £50 from what I could have paid at the rail station kiosk.
they said they offer the same price as the rail company - they don't- I even offered to meet them at the rail station to show them
they then said it was higher due to underground travel, - again not true - I sent them a link to show that the price included underground travel.
IF you complain, email them, they charge £1 per minute on normal phone lines
I recommend you buy tickets at the station kiosk, they are duty bound to offer you the cheapest price.