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“Upgrade online, downgrade with difficulty.”

Written on: 01/08/2011 by mojoba (3 reviews written)

You can upgrade your subscription online but you have to call up to downgrade. I have called twice to cancel the sky movies package but I'm still subscribed, and I'm being charged £ 16 a month extra for these channels. The terms and conditions say you need to give Sky 30 days notice to downgrade, wheras I have found its not that easy. My first request was ignored. The second time I called I recieved an apology for my 1st request not being actioned, I was also promised a call from the accounts department regarding the possibility of a refund but that call was not recieved and no refund occured. And I still have Sky Movies and am still paying £ 16 a month for endless repeats (I have now watched all the movies I want to watch). It's probably best you call customer services in the precense of your solicitor. My advise would be to not upgrade your package unless your prepared to commit to the increased cost long term, or be willing to ring customer services multiple times and repeat yourself endlessly about downgrading whilst the salesman tries to get you to spend even more money!