Written on: 01/08/2011 by MrandMrsShawarby (1 review written)
Starts well with nice showroom, salesmen who try to baffle you with their IT skills, waffle about how good things are and how it's half price and they pay the VAT!!!!!! They even advise you to deal with the installation team to do tiling etc as they are cheaper than going through Kutchenhaus - what a laugh!!!
Moves on to a change of installation date, still with the assurance that it will all be finished in the timescale - booked in February, due for installation May.
Installers did not finish job, ruined the kitchen walls and water pipe lagging, by drilling holes all the way along which looks like someone has taken a machine gun along the wall. Electric sockets hanging out, massive holes in the walls.
Kutchenhaus NOT INTERESTED
Water tap on the wrong side of the sink, openers on expensive unit for microwave stops the microwave fitting in the cupboard Kutchenhaus NOT INTERESTED
Lights to be fitted not available
We have lots count of the times we have chased Kutchenhaus, by visiting in person, e.mail and official complaints to the manager, installations manager, stores director, managing director - they don't even bother responding
From an installation date of May 3rd we are still waiting for our kitchen to be completed!!!!!!!
They tell you they pay the VAT but the invoice clearly shows VAT paid by yourself. They say the 'system' does it automatically' still shows we paid the VAT. If as they claim it's just the paperwork - then they are cheating the VAT man as it shows the price we paid for the kitchen including VAT is circa £15,000, we paid actually £15,000 so they are not declaring the full amount of VAT due.
We are contacting solicitors who we will ask to persue the tax issue as well as get our kitchen either finished or removed as I hate it now after all the hassle and lost pay for all the times we have stayed home for visits promised that never materialise.