Written on: 26/07/2011
I had BE for 6 months with no problems, moved to a place they didn't cover for a year, moved back and got an excellent uncapped Value package. They doubled the price recently, so are probably back on par with the field, but I don't mind because they provide a service reliable enough to work from home. Perhaps one short outage a fortnight, no long ones. Unlimited downloads more important than speed for me, but the service doesn't feel throttled. Their router works well.
Never needed to call customer support