written by Simon87 on 22/07/2011
I started with Reed in 2008 while having another part time job and being in full time education at University. The Temp Operator told me that I could go on a student tax code as I was still in University and as I had another part time job. After a few weeks I discovered myself and a colleague were on a lot less pay than the rest of the temp colleagues in the same company. After many phonecalls and many months this was resolved.
Then in 2010 I went travelling to Australia, I checked with my employer and they would hold a position open for me. However, Reed deleted my account, my information and all of my previous time sheets!
NOT ONLY THIS! but Inland Revenue rang (while I was away) claiming I have been on the incorrect tax code for the last 2 years and owed over £1500! And that the Reed Operator had lied and there is no such thing as a student tax code.
I am now dealing with another operator and she is just as useless! Whenever I ring she is always in a meeting, on her dinner break or away from her desk! They are false and patronising on the telephone and could not care less about your issues.
My employers have recently changed companies and we have been taken across to the new company. We were advised to inform our agencies (which we did 3 months prior to the change over) she had not sorted anything and when my supervisor rang up to add on a shift to my time sheet she accused us BOTH of lieing and would not authorise my timesheet. Then went on to lie to her manager that she had not spoken to us!
I am very angry with the way I have been treated and cannot wait to get a full time job and leave Reed behind!
THEY ARE USELESS AND RUDE.