Written on: 11/07/2011
Canadian Affair bumps single passengers off as they make less fuss, according to cockpit staff. As a family we flew out separately for my sister's wedding. My husband joined us a week later. He arrived 3 hours early at Gatwick airport and was told that his pre booked seat, booked in the previous November, was not available. He was told that it was very unlikely he would get on that flight or the next day's flight as both were very overbooked and that they would not put him up in a hotel. He would have to go home and return next day.
The staff could not have cared less that he would miss the wedding or that he was early or that he had booked months ahead. He had to hang around for 2 hours and 20 mins. He was then told they would let him on the plane but that he would have to run through the airport as the plane was ready to leave.
He had to run, he was 56 at the time through the airport and was glared at for holding up the plane!! We have not travelled with Canadian Affair since although we go to Canada every 2 years and our relatives often visit us.
Why not tell customers that the plane is full when they try to book but if they like they can go standby at a reduced rate. This way they know the risk and are paying less and if there are always no shows there may be a chance they will get on. Show people respect and give them options. At least give seats that are overbooked on a first come, first served basis! My nephew travelled with us the previous week and they were going to bump him off but didn't as he was not alone. They pretended they had 2 passengers with the same name but we realised after my husband's experience what they had tried to do. Again we arrived 3 hours early. I suspect they don't refund you if you don't show so they get double money for 1 seat!