Written on: 07/07/2011
I signed up for dual fuel & until I called & pointed out that they were not taking payments for gas through my direct debit, they told me my next payment was quite rightly my subsequent payments would be 50.00. So after my first next monthly payment, was 53.00 followed a few days later by another payment of 50.00! I phoned them & 40 minute later by a man who arranged it to be credited to my account! It never happened. 2 weeks later, still nothing, a 25 minutes call waiting time, I spoke to a girl who was more interested in idle chat with her colleague & cut me off! Another call back to complain & a further 25 minute wait & I spoke to a man who said the girl tried calling me back & said that the money had been credited back (it still hasn't)! I have now involved consumer direct, & sent an email of complaint - a ten day wait for a reply it says! Unless you enjoy waiting on the phone all day for a gutter rate customer service for in-authorised payments to be taken from your account, then EDF Energy is going to be right up your street - good luck with that!