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★☆☆☆☆

“BAD CUSTOMER SERVICE, DIRTY COLD POOL, RUDE UNHELPFULL...”

Written on: 04/07/2011 by loozzy_333 (1 review written)

We went to aqua splash expecting a nice day out, instead we got the day from hell. We went as a small group including 2 22yr olds, 9 year old and a 10year old. So when we 1st went in the reseption area was full of lifeguards talking to receptionists, and think there was even a manager there to!! the changing rooms where absolutly discousting, the floors where dirty, wet and slipy (flip flops are a must!!) the lockers are daylight robery charging 20p every time you open it, and half of them dont even work!! the actual pool had plasters and god knows what else floating around it!! yuk!! the ques for the rides where stupidly long and staff where all to busy talking and messing about how some one has not drowned there is beyond me!! I heard a few life guards talking about how hung over they where!!! i could not belive it!! moving on to whats ment to be the supervisor's one little boy, must have been 17/18 was extremely rude, and i have no idea why he was a supervisor!! The showers where burning hot!! there where people wearing shoes next to the pool!! When we had a problem with a vending machine another "super visor" came.....looked at the machine, then called a manager (which must have took 15-20mins for her to come) I belive she was a line manager and she was absolutly rude, unhelpfull and very unprofesional, i could not belive how bad this place was!! this place is ran buy bad managment and kids.....would not advise going....complete waste of time!! this place needs a serious renovation, its litrally falling apart!! and could prob do with a new staff team as all these seem to not give a sh*t.