Written on: 19/06/2011
I was very disturbed by Singapore Air's customer service today. I put my child on a flight to Moscow as an unaccompanied minor and despite being told throughout the whole booking and pre-travel process (1 month long) that I would be able to go with my son to the terminal gate I was denied taking him there. While I do understand the security aspect of the situation the TSA was very understanding in my desire to stay with my Aspie son until he was put on the plane. It was the people at the ticket counter who told me that I could not go, in fact even when the PPS club supervisor sent the request asking them to let me go to the gate they still denied it. I am extremely upset with the airlines, as early as last night they told me I could take my son to the gate and then to spring a change on me at the last minute was not only rude but also very traumatic to us both. This was the first time I let my son fly without a parent present, and it will be the last. The whole airline experience was horrific, their IAH airport staff is rude and lie to concerned parents. For all I know their staff is made up of child molesters and killers yet I am expected to blindly trust my child to complete strangers? The next time my son travels overseas it will be on Continental/United and he will have a parent accompany him there. Had I the capability I would have switched his flight immediately, but custody arrangements denied me that option. I would avoid this airline for unaccompanied minor flights, maybe they are economical but their customer service is appalling and the lying is unacceptable.