Written on: 18/06/2011 by mcnallyx4 (1 review written)
Westjet YYZ-YYC return. I appreciate the online check-in and ability to print my own boarding pass. On the return flight we were able to switch to a later flight with no problems. Both flights were on time with zero delays at either end. Friendly staff were available to help with printing of luggage tags at the kiosk. The luggage allowance is generous and bags appeared promptly after each trip. Boarding was smooth and organized. The planes were clean and comfortable and not super hot as some planes are. There were a variety of free TV channels available. The best thing about flying Westjet was the ability to get answers to questions quickly and personally. In my experiences with Air Canada there has been no customer support when things go wrong or the passenger has questions; being left with an un-answered phone line or endless automated phone menus does not count as customer service. Kudos to Westjet for placing their passengers at the top of their priority list! In these times of high fuel prices and competition between airlines, Westjet stands out for both quality and service.