Written on: 27/02/2011
Being from Arizona, I have always tried to support US Airways a local based company. However, I've had so many bad experiences that I can no longer support them even if they are from my home state. I've multiple terrible experiences with US Airways that I would not know where to being, but will only recount my most recent experience. A few days ago I was online booking a flight, but the website kept timing out. In my last attempt I made the fatal mistake of adding my information when I should have added my family member's name. Not until two days later did I realize my mistake. When I called customer service to plea my case, I was told to email the customer service email. I did as instructed, but never heard back. Again I called customer service and they representative said that they could not do anything and that their manager could not do anything. I then asked who I could appeal to and the customer representative's response was nobody and that there is no number to call to appeal the decision. I was then forced to cancel my fight. I admit I made a costly error, but the fact that I could not call number to see if I can simply change the name of the passenger is beyond ridiculous and this shows me the lack of concern that US Airways has about it's customers. In addition, I noticed that the customer service reps were of foreign descent. I'm almost certain that US Airways is sourcing out to Indian based companies. It was very frustrating trying to understand what they were saying and I kept apologizing asking them to repeat themselves. The fact that US Airwayss outsources customer service speaks volumes of the company about their lack of concern towards customers. In addition it highlights the fact that the company is only out to make a buck. Thank you for opening my eyes US Airways and revealing your true colors. I am a customer no longer and will tell anyone I can about my horrible experience with your company.