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“I was bought my Denby Energy Set a couple of months...”

written by bobbanana99 on 03/08/2004

Good Points
Looks good until you actually use it

Bad Points
Whole set damaged in 2 months by non-removable 'cutlery' marks

General Comments
I was bought my Denby Energy Set a couple of months ago - as there were a few sales on, we bought a few items from Fenwicks, some from Browns, and some from the Denby factory shop in York. The set looked great, with a glazed finish on the inside of the bowls, inside of the mugs, top of the plates, etc, and a cream matt finish on the outside of the items.

The set is guaranteed oven, microwave and dishwasher safe, and recommends the Finish liquid, which I duly bought and used.

However, a couple of weeks later, I started to notice strange metallic scratches and marks on some of the items which concerned me as no amount of scrubbing with a dishcloth would remove. I decided to contact Denby to see if they knew what was causing the marks - they asked me to return an item to them for inspection, which I did with the address label that they sent to me. After a week (and me contacting them to see what the outcome was) I was told that these marks DO appear on the matt finish and are caused by cutlery - this puzzled me as many of the marks were in strange places that cutlery wouldn't really touch - down the outside of all the mugs, all the way around most of the edges of the plates and outside of the bowls, etc.. Denby also told me that the marks are a common occurrence and can usually be removed with Cif (in my opinion, when you pay Denby's prices, I don't think that you should have to attack it with a bathroom cleaner to remove marks, but anyways!!) but that I must have a 'faulty batch'. This is very strange too, as the items were bought from 3 different shops, one being a factory seconds shop. Hmm...

Denby wouldn't admit that the range was faulty, don't know what you think, but in my opinion a small starter set that cost £150+ should last much longer than 2 months without looking so tatty. Every single piece I have has multiple scratches and marks- lipstick (and not even a colour stay one!) also leaves non-removable stains on the mugs too - and looks so bad, when we have guests, I have actually resorted to by old cheapie Ikea starter set that lasted me 3 years. It's up to you, but in my opinion I would not touch Denby with a bargepole.

Good luck if you DO decide to buy it -you'll need it (along with a brillo pad and a bottle of Cif!!)

:o(