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“I should have realised that something was wrong when I...”

written by emmap83 on 30/05/2005

Good Points
None. Don't be fooled by the low prices.

Bad Points
No support whatsoever. They have detagged my domain name, half way through my 2 year contract without telling me. Email never worked properly.

General Comments
I should have realised that something was wrong when I first signed up to HostLogical (www.hostlogical.com)...

I paid £9.99 extra for the search engine optimisation, which I never got any information about and no reply to my emails. Secondly, the email never worked properly, even when constantly trying to configure the settings to the ones that they said to use. The final straw is that I have just paid hundreds of pounds to put the website on Yell.com and other search engine sites, and I find that the website cannot be displayed. I emailed Host Logical 7 or 8 times, faxed them and put up a support ticket, but got no response from any of it. I have since realised that my domain name has become detagged and Host Logical need to let me transfer it to another hosting company, but since they do not reply, I cannot do this. I have since contacted Nominet, and have already had to pay £15 to get this going, and am aware that the costs could escalate.

Please please please do not use this company.