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★☆☆☆☆

“We paid for a tour to Stratford, Oxford and the...”

Written on: 03/01/2011 by karenleg (1 review written)

We paid for a tour to Stratford, Oxford and the Cotswolds on 18 Dec 2010. We arrived at the offices at 8AM fully expecting the tour to be cancelled due to the approaching weather, but found that the tour was operating as planned. As we exited London, the snow begam falling heavily. Once in Stratford at noon, we were told that the road to Oxford was closed. On phoning the Head Office, we were told that all other tours had earlier been informed that they should cancel the tour. Our tour was the only one operating out of London. This was a worry. Why were we not informed of this we wondered? We were all very upset about the whole thing, and many a time asked if we could not just pull over into a hotel or something as this was insane!! We were told that this was not possible. We stopped for food and drinks (on our acc) only once at 11PM. We only got back into London at 3AM the following morning. It was a terrible horror story of a day, that we will never forget. With all this said, we would like to request a full refund, as our day trip was forever ruined. We DID NOT have the pub lunch, see the Cotswolds or Oxford. We would like to request a response from management regarding a refund