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“I will never be buying anything from this store again...”

written by PieDizzle on 02/12/2010

I will never be buying anything from this store again and I advise anyone planning to purchase from Mama and Papas I strongly advise not to. My problems with this store initially started when I purchased the Luna, the staff member dealing with me seemed to have very little knowledge of the pushchairs on the shopfloor, which was fair enough as I could tell she was a new member of staff, however one of the other many senior members could have helped her rather than engaging in their own general chit chat in a store where I was the only customer. I returned the Luna the next day as the pushchair seemed so unstable and one of the front wheels were an inch clear off the floor. I did not want this pushchair again so asked if I could exchange it for the Ziko Frankie, the manager was very helpful and did just that, however within one week of taking this pushchair home I had trouble with the wheels, the front wheel became jammed and didn't have a "free run" like the other, the back wheels very stiff and the brakes kept coming undone. Upon taking this pushchair back the staff were very unhelpful, they did not want to exchange the pushchair a second time, we were offering to put upto £100 on top to buy a better quality model that did not have design issues. The manager at this branch refused to accept there was a fault in this pushchair despite my partner demonstrating the issues, after a heated discussion the manager practically shouted at us saying "a money on top exchange is at her discretion and she does not wish to do it" in her words we were going to have to settle for a "like for like" model. We accepted this and she went out back to get it, she dropped the box on her foot and had the audacity to blame it on my partner who was nowhere near her, it was clear the limp afterwards was an exaggeration. I was then left alone to unbox and assemble the pushchair myself despite and put my 7 month old son on the floor, there were at least 5 member of staff huddled together about 2 meters away not dealing with any customers as again the shop was pretty empty. After assembling the pushchair myself I went to walk out, the manager stopped me and asked my name, I told her what it was and she said I can't take the pushchair as I'd signed with "another" name, it turned out when I Exchanged the luna into the ziko frankie I was given a receipt to sign unknown to me after giving my address, the previous tenants name came up on the electoral roll, they accused me of using a false name whilst I explained that the name stated was the previous tenants and you can clearly tell what my name is by my signature anyway. We were allowed to leave the shop, even though during the argument about the name on the electoral roll she called myself and my partner round to look at the computer screen and lo and behold we saw all our neighbours details! 4 months later our Ziko packed in again, I started having the same wheel issues and took it to the Regents Street branch instead of returning to the Colliers Wood branch, the staff here were very helpful, they attempted to offer me a "loan pushchair" whilst they sent my Ziko off for repair, I point blank refused, I don't see why I have to push my son around in a scruffy, stained, dated stroller when I paid good money for the one I bought, I was then offered another like for like exchange which I will have to return again after 5 days as the frame has problems folding and the recliner is lopsided. I will never ever buy anything from here again. One word of advise NEVER EVER accept the "loan pushchairs" they are filthy, dated and often haven't even been cleaned of crumbs from the previous user. Stay in the shop until they offer a like for like exchange.