Report Abuse

“We reported a problem with our web hosting to...”

written by unsatisfied OneandOne customer on 17/02/2004

Good Points
There aren't any

Bad Points
After-sales service is pathetic.

General Comments
We reported a problem with our web hosting to OneandOne on the 3rd of February 2004. They didn't respond, nor did they rectify the fault so we reported it a 2nd time on the 6th February 2004. This time, even though they hadn't rectified the fault they sent an auto questionnaire asking what we thought of the service. We told them in no uncertain terms that their service was extremely poor. Did their customer service team jump to resolve our problem? Not even a reply. On the 10th our director spoke to their support desk and was told they had our emails but didn't reply as they were 'busy'! and they couldn't tell us when the hosting fault would be rectified as their system was down!! (Speaks volumes). Ok, so someone can call us back when it's back up right? '...No...we aren't allowed to make outgoing calls...' was the excuse given. So we had to 'guess' when their system would be repaired and ring back. So our director sent an email to support and simply said if you can't fix the problem, tell us TODAY and we can tranfer the domain to a more reputable and efficient ISP. Guess what? No REPLY. Called again today, the 17th, and the support team still have no idea when the fault will be resolved or even if it will be. When asked how long it takes to transfer a domain??....he didn't know that either!!!! Guys just give this Company a miss...compared to other ISP's they don't know what they are doing and don't deserve to be in business.