Written on: 23/03/2011
What a dodgy 2nd hand car sales company. Customer service is non existent, dis-interested old men just looking for a sale, I don't think that they have any real knowledge on what the are selling or even the field that they are selling in.
When questioning the condition of a car they got defensive and said 'it is what it is', they weren't helpful at all!! They didn't fill me with confidence or offer a satisfactory explanation to my questions. I drove 30 minutes to view a car that i'd spoke to them about on the phone, the saleman said that the condition was excellent. Well if excellent includes a bodge repair to the cill, a rusty door, a rusty front wing and a dent to the other wing, along with rusting engine braces, then I don't even want to see what a car thats in good condition looks like. They'd hidden the mot advisory sheet in the service history, when asked what the adsvisories were he said; 'they are usually a worn tyre', Well actually in this case it was rear brake issues!!! and with 4 months left on the Mot this raised a lot of concerns about their sales practices and customer care.
I can't comment on aftercare, but if it's anything like what i've witnessed with the sale, then your probably on your own!
All I want when I buy a new car is honesty and to be treated fairly, i've bought over 40 cars and am a major automotive enthusiast and in buying all my cars i've found a lot less problems buying privately.
Shame on you car base for operating this way! Not only will I not recommend anyone buying from you i'll actively warn people away from you.