written by sclarke624 on 16/01/2011
Will never shop with them again. I ordered craghopper fleeces in Otter,and two sand colours. Got email saying I was getting all that order as they were all in stock. Few days later got phone call Otter not available after all,so chose a different colour fleece chose Moss. Got delivery instead of two sand and one moss got two moss and one sand. So ring up again as I want to return the moss. Apparently that was fine and they were sending me the other sand fleece. Phone call same day no sand fleeces left, they will send me a return package so I can return the fleece. And there it stands they have charged me for the fleece I didn't want so the next thing is too see if I get my money back. Tooooo much hassle, never again.