Written on: 23/08/2010
Absolutely useless. The vaccum hose does not lock into position at all. Being over 6ft makes hoovering bent double very uncomfortable. A lot of dirt gets caught in the head, rather than making its way to the collection bucket. It lacks power and its design of being much wider at the back than at the front means that a few walls and doors have been chipped. The handle to pick the main part of the vacuum up is also at the back which makes carrying it (especially upstairs) very difficult. Would definitely not recommend Vax hoovers. Getting through to their customer service dept by phone is impossible and if you email them as they suggest, they only state that you need to call them. I would guess most people give up with their complaint at this stage!
Will stick with Philips vacuums next time.