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“I bought Norton IS 2010 a year ago with the 3 PC...”

written by on 28/04/2011

I bought Norton IS 2010 a year ago with the 3 PC protection option which I thought was great value for money at the time. However when my subscription came up for renewal I immediately looked at what deals Norton were giving through their site and found a 2 year security package for £44.99, this still protected 3 PC's. I thought great!! I decided to take this option us but when I went through the renewal process the system would not allow me to renew by card and instead gave me the option of paying by bank transfer/cheque.



I thought that the easiest way was to do a transfer directly to them and would have thought to receive confirmation of renewal within a few days. 14 days later my subscription hadnt been confirmed. I contacted Norton through their online chat, to be told that they hadnt received my payment and that there was nothing they could do.



Annoyed I asked to be put in touch with a Supervisor, only for them to say exactly the same. I asked that the order be cancelled and the monies immediately transferred only to be advised that the process would take 3 - 5 days which I accepted.



A further 2 weeks have gone by and still no monies have been refunded. Contact made again to Norton only to be told that they cant tell me anything about the monies and I should contact my bank. My immediate response was that this was unprofessional and that I wanted to speak to someone in Higher Management at Norton. The senior analyst told me that I would have to wait 24 - 48 hours for a Higher Management Supervisor to look at my file and they would call me back.



My honest opinion is that I will never ever go to Norton for Internet Security if that this the way they wish to treat their customers.