Absolutely TERRIBLE company, please please avoid them! Took them a month to send my cheque, and when they finally did it was for just £4 'non-working' price rather than the £28 'working' price they promised, as they said the casing was damaged. It worked absolutely perfectly, and just had the normal scratches you'd expect from daily use!!! I have sent phones in similar condition to other recycling companies and always recieved the full amount. I emailed them asking them to return my phone instead, as I am not prepared to accept £4 for it, but apparently you have to pay an 'admin' fee to get it returned - this is completely disproprtionate to the amount it would cost them to send it, and effectively means that they get to keep your phone for £4, as they know people will not be willing to part with another £4. I am so furious, and feel completely misled and ripped off - to me, 'working' or 'non-working' refers to whether the phone can make and recieve calls and texts, NOT minor cosmetic scratches. I wish I'd read reviews before sending my phone, as there are so many bad reviews on this bunch of cowboys. It seems that this is their standard method of operation, as there are so many reviews saying that SellOldPhone have done the same thing to others. I bet they are making a fortune from doing this to innocent people. I have only given them 1 star because you have to give at least 1 to submit the review - if I could give 0 stars, or minus 5 stars, then I would. Absolutely terrible service!