Written on: 04/04/2011
The reviews on here are exactly what i have experienced witht eh SONY VAIO VGN-AR41M
The screen failed just outside the warranty (literally by weeks). I contacted Sony and BT Budiness whom I bought it from and neither were interested. they wanted £300 just to arrange collection and to look at it, and quoted up to £700 to repair/raplace!!!
I managed to find a local computer repairs company who replaced the screen with a new one for £200. Several months on an just like the other person who reveiwed this below, the left hand side hinged snapped and the wires are exposed. I have gone back to the computer repairers and they said they can't get the hinges any more. I have tried to glue it but it simply won't take because the hinge movement understandably pulls it away.
Oh yes I nearly forgot the battery is also faulty, shortly after the screen went the battery also failed. you have to have the laptop premanently plugged in
Surely these laptops are clearly faulty and poorly made from the start. I cant beleive at £1300 we couldnt get them repaired foc or at the very worst a portion of the money we paid reimbursed.
NEVER EVER by a SONY laptop, wish I had now gone with the reliable TOSHIBA I had previously had and my friend is still using with no problems!
At £1300 I have got to persist with the screen hanging on by one hinge which will inevitably go at some point, and especially as I also invested another £200 on a new screen!
You are paying for the name and not the quality, customer service is poor to say the least. they need to sit up and accept these were a very poorly made and overpriced laptop