Written on: 22/07/2010 by Emptydrum (1 review written)
We paid for Extra leg room seats which we did not get on our flight home.
If fact when I asked why, I was met with a volley of abuse by the Air Steward, in front of my Wife and a packed plane of other passengers.
I do not like being spoken down to, when I am the one paying the money out.
There is nothing that I like about it at all. If I was informed if I was going to be getting the extra leg room seats that I paid in advance for.
I would suggest that you train your Airline Staff to deal with customers questions more politely and not to demand proof of Holiday Booking in front of other passengers.
Yours Sincerely Mr Anthony Hill