Written on: 06/10/2010 by yydelilah (1 review written)
Purchased a 2010 Dawes Discovery 401 from this shop in September 2010. It arrived, part assembled in a Dawes cardboard box that had a disclaimer on the top of the box which said:
"To comply with the safety standards stated on the bicycle, it should not be supplied to the customer part assembled. Failure to supply bicycles fully built with a pre-delivery inspection contravenes the terms set out in Dawes conditions of sale. Any bicycle supplied part assembled does not carry a valid Dawes warranty. Please ensure the user is aware they must read and fully understand the handbook before they make any adjustments or ride the bicycle"
It also had a number of mechanical problems with the wheels and d railleur. When I contacted The Bike Outlet they were of no help. When I contacted Dawes they confirmed that the warranty was void unless the bicycle had the pre-delivery inspection and referred me back to The Bike Outlet.
Eventually I had to take the bike to a local Dawes dealer to have the "pre-delivery inspection" completed at my expense (£25.00) in order to re-validate the warranty.
When I wrote to The Bike Outlet and asked for compensation they refused, and THEN I discovered they had altered the terms & conditions on their website after my letter to them in order to cover their backsides.
BEWARE: this is not a reputable company. Deal with them at your peril.