Written on: 26/08/2009 by puddlejumper (2 reviews written)
Order a bike 8 days ago, no communication other than initial order confirmation. Money debited from credit card on day of order. Website vaguely says 'upto 5 working days' for delivery, but promises to advise upon dispatch. No reply to an email sent two days ago asking what delay was. Phone call yesterday was not answered. Bike Outlet clearly has no concept of 'customer service', though I am forced to give them '1' rather than '0' which is what they deserve.