I orderd the netbook from the site and paid. I was informed that it would take around 2 weeks for delivery - a long time and I needed something quick, but accepted this. A few days later I got an email saying the delivery time would be longer: altogether it would take 18 days to arrive. I tried to cancel and complain and was told that I cannot cancel the order and complaints do not accept emails or calls; I have to call customer service on a premium rate line....? To make things worse, I have just read the tracking deliver date and it's changed again to another day - a day we are due to go away for a couple of days. Just been a nightmare. I will never ever buy from Dell again.