Written on: 14/06/2009 by tashxx (1 review written)
Food was really good but the visit was too stressful to fully enjoy it. Restaurant is really nicely decorated as well
service is extrememly bad
We had a booking for 8pm at Moon Sha but the table had not been prepared in advance we had to wait half an hour for this. When we ordered drinks someof them arrived the others we had to chase for.
None of the food order arrived until almost 10:00. Five people in our party had ordered set meals and a couple of their main meals arrived first. Several peoples other meals arrived in drabs and drabs with about 20mins between each persons arriving so everyone else had stopped eating by then.
Noone who ordered the set meal received their soups. When someone asked what had happened to them they were told that they had been too busy with the Rolls Royce party as they were going to be paying £1000. Suggesting their custome is more important than ours when our bill was almosst £300.
Me and my partner ordered a seafood platter and when we asked why we had not received this we were told it had been brought out and given to someone else. They completely forgot about two people in our party orders and it was way past 11pm before they eventually received their food.
Whenever we asked for anything such as an extra bowl,a glass of water etc they never arrived. They kept trying to put other tables orders on our table as well.
At the end of the night we tried to order coffees and were told that thge waiter highly recommends we don't as their coffee isn't very good ( well at least they were honest- I can't stand bad coffee).
When we spoke to the party that were sitting behind us they reported similar problems to us that somefood arrived and some took ages to arrive and when it did it was stone cold. Although that party arrived after us they started to receive their order before us
They automatically add a 10% service charge to parties larger than 6. We had to argue to have this removed as they did not deserve service payment. W e also had to argue to get our change