Written on: 25/11/2010 by kelloggs13 (2 reviews written)
24 November 2010
No refund after four weeks
i ordered some clothes for a special occasion, i came home from work one friday night to find a card from home delivery network saying they had left parcel in the bin. i went to look in the bin and there was no parcel. i called them and explained what had happened, they said they would get in touch with boohoo but i should also to get a replacement. tried ringing but no one answered the phone so i emailed and received no reply. the next couple of weeks i called constantly and no one ver answered the phoned. i emailed, emailed and emailed and eventually got a reply stating the delivery driver confirmed he had left the parcel in the bin and he would be made aware of proper procedure to follow in future. four weeks have passed since i first got in touch with boohoo and know they are just ignoring my emails and i still have not received a refund. if i knew i would have this much hassle and such terrible customer service i would have never have placed an order. i have contacted my credit card company and hopefully they may be able to help, seriously considering getting in touch with trading standards as this is a terrible way for paying customers to be treated. it is pointless boohoo having a telephone number as No one ever picks up the phone. will never order from this company again! beware before you buy people, i have ordered in past and had truoble with a return but thought i would give them another chance, what a fool i was.