Written on: 05/04/2011
Buy one bouquet of WILTED FLOWERS from John Lewis, get the second bouguet of WILTED FLOWERS for free. Ordered online March 31 for named day delivery April 1. Chocolates arrived, no flowers. Alerted customer service, got apology and guarantee that "new, fresh" flowers would arrive on Monday April 4. My mother-in-law received the first batch of flowers that had obviously been sitting sans water for 4 days, badly wilted (browning edges on the roses, everything dead-looking) and THEN shortly afterwards another batch of wilted flowers that looked worse than the first ones. Shameful! John Lewis obviously does not stand for quality as they once did.