Written on: 07/08/2010
TERRIBLE! Similar story to other review - I ordered the Purity plant arrangement for a funeral.
Delivery tracking was unavailable via the HDNL courier website! Finally arrived in a box, no gift packaging- It was upside down, earth/dirt everywhere, flowers/plants squashed under the pot - it's completely ruined + unsalvageable!
Basically we had to rush out to Homebase to get a suitable alternative at short notice!
Complained to John Lewis and received refund, but overall I would NOT recommend this service! Awful disappointment. I'll stick to Next in future.