Written on: 21/12/2004 by Butler (1 review written)
Clothes come out of the Neptune washer so twisted that they have to be unwound before they are placed into the dryer. The clothes come out of the dryer totally wringled. Everything has to be ironed. The Neptune system is a new mouse trap idea that has totally failed.
We purchased the Maytage Neptune Washer and Dryer system from a Maytag direct store about 30 days ago. The system is defective. The clothes come out so wringled that ironing of everything is required. We have always used Maytag and we have always before been very pleased. We purchased the Neptune and paid the extra money realizing that it would likely be the last washer/dryer we would buy. We have been very disappointed. I have isssued my UCC "Revocation of Acceaptance" and have told Maytag to come and get their washer and dryer and refund all our money, including installation, taxes, etc. That is going to happen. We still intend to buy Maytag, but we will stay with the old design the the Atlantis system. The promotion and sales of the Neptune system is a fraud. Maytag had better take a look at its hold card, fire the engineers that designed the system, and hope thie goof does not taint its reputation.