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★★☆☆☆

“Bought the Bose Accoustic Wave System with 'free' CD...”

Written on: 21/01/2010

Bought the Bose Accoustic Wave System with 'free' CD Changer as a Xmas present for my son The first time the CD changer was used it jammed with 5 CDs inside. Phone call to Help Line resulted in the CD changer being picked up for return as there was no possibility of the CDs being removed without forcing the changer open. The exchange did not arrive for a further 12 days and made so many grinding clunking noises we were afraid to entrust it with more CDs. After nearly a dozen calls to Bose asking about the missing CDs and explaining the problem to 6 different people, eventually we were offered compensation for the lost CDs. When this finally arrived it was in the form of vouchers for less than half the cost of buying new CDs. We decided to return the whole unit and it has now been collected. I would not recommend Bose as a company as they seem very eager to take the money and sell the goods but not so eager to help when a problem arises.