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“I had occasional problems right from the start, but...”

written by susiehmharris on 04/12/2009

I had occasional problems right from the start, but this beacme more frequent after 6 months. Programmes not recording, picture freezing. In the end, after 10 months, I was left with no option other than to wipe all recordings from my library, as I was advised by the help desk that all would be fine if I took this step. I bit the bullet and wiped the whole thing clean, and guess what, after that I couldn't even view a single programme on any channel through the top up box. Help desk said there was no more they could do, but ask my retailer for a new one. That was John Lewis (Retail Gods in my book), who said they would replace it, but they no longer stocked Luxor - hmmm!!, but then said I could either choose another make or have a full refund. Shame it proved unreliable

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