Written on: 19/05/2011
We booked an extended trip to Egypt with Cox & Kings over the Christmas Holiday period. During our travel to Cairo we were inadvertently delayed. In contacting the emergency contact for C&K she basically told us to get stuffed. They were unwilling to talk to us, to adjust arrangements, or to make any concessions.
Further their local agent in Cairo basically extorted additional funds from us and could provide no invoice or detailed list of what these charges were.
Cox & Kings provided no point of contact, did not empathize with our predicament and did not even have the courtesy to take our calls.
You will regret ever having booked with this firm. They are arrogant, insular and only care about their business profit. They do not care how well your trip went or that you even enjoyed it.