Written on: 20/10/2010
My experience with Cox and Kings: A nightmare
We planned, a tour for USA in the month of May. I approached Cox and Kings a reputed travel agency.
I booked for the coast to coast tour with their agent located in Thane. The company is well establisehd and operating for many years, hence I did not feel the necessity to check with the other tour operators. I made the bookings well in advance(2 months). The tour was scheduled for 22nd May. I visited the agent 3-4 times for making payments and information etc. Every time I requested for the itinerary. They insisted that it was given just one day earlier to the departure as a practice. I requested again in May and received the same answer. I found this very ridiculous, being handed your ticket and itinerary just th previous day, though these plans are made well in advance. Yet I trusted the agent and waited till the 20th. Then I called the head office and asked them to send the itinerary. Despite having my address the documents were ,mailed to the agent on that day. He opened the mail the next day and called me at 12.00 pm saying my tickets were ready and I could pick them up any time in the day. As I was anxious, I rushed to collect them. It was the 21st of May. I checked the documents and was confused to see the date 21st May writtten on the documents. I asked him to clearify this. He called at the office and to my horror I was told that the flight was scheduled for the 21st may which meant I had to leave for USA within an hour. I was speechless.I had no time to argue. One can imagine my predicament. I rushed home and after a lot of hassles we reached the airport.
I least expected such a treatment from the tour operators of their repute. I write this so that whoever makes bookings should insist for the information under the right to information act.