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★★★☆☆

“Whilst running a reasonably reliable service the...”

Written on: 07/02/2009 by glodekka (2 reviews written)

Good Points
Reasonably Reliable

Bad Points
Older rolling stock poor cleanliness

General Comments
Whilst running a reasonably reliable service the franchise suffers from older rolling stock however this shouldn't affect the lack of cleanliness onboard, train staff do not appear to remove empty beer cans, coffe cups, bottles etc at journey turn rounds. If you look at Arriva Trains Wales website they display results of a recent on an online Q&A sessiion with their MD. A lot of his answers to complaints revolve around the lack of money available to the Arriva franchise compared with Virgin's. I'm sorry either try harder with what you have or don't tender again, I'm sure that savings could be made to enhance the journey experience.