Written on: 21/06/2010
I used Pickfords twice to move to Australia/New Zealand - never again!!
The 1st shipment arrived in Sydney ok but then had to be re-directed to Auckland as we had decided to relocate there for work instead. It was impoassible to get information out of Australia (Carmen never returns emails). Eventually the stuff arrived and in fairness Pickfords NZ are fantastic. There service is extremely good.
We didn't have alot of stuff broken but what was broken was down to the poor packing n the UK. 2 Hurricane lamps had been packed at the bottom of the container with no bubble wrap round them so the glass was smashed on these and silly things like mugs, plates and glasses were also broken - just poor packing.
Our plans changed in the UK and we then needed to ship furniture etc out as well. This was done at the last minute and in fairness Pickfords UK did manage to fit us in quickly. They only sent 2 men to move furniture so my partner eneded up having to help the guys lift the bedroom furniture downstairs - not what you pay for.
The shipment was clearly organised to go to Auckland - however for some inecxplicable reason Pickfords UK decided to send it to Sydney! It has taken me 6 weeks to fight information out of Sydney as to an arrival date here in Auckland. It was only when I threatened legal action did they actually do anything about it.
I am still waiting for a Nick to call me from the UK office to explain what went wrong and discuss compensation for their error - I won't hold my breath!
I was very disappointed with the service and after support - I wouldn't recommend the UK or Australia but New Zealand get a definite thumbs up from me!