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“I noticed that all the reviews are positive, which...”

written by on 01/09/2010

I noticed that all the reviews are positive, which makes me wonder if my review will ever see the light of day. After weeks of research and reading 100's of reviews, I bought the City Mini Double stroller. I had owned the Graco Quatro Tour and didn't like how heavy it was and how hard it was to turn. They City Mini boasts about the "Amazing 360 turns". Unfortunately a week after owning the stroller I was stuck in the city with 2 kids, and a stroller that was impossible to turn since the wheels would not stay unlocked. If that was not bad enough, I called Customer Service about the problem and they informed me that they had a bad shipment of wheels and that they were replacing them as quickly as possible. They said they would ship my new wheels in 2 weeks. Of course I just bought the new stroller for a trip to Disney World and we are leaving in a week, and I have already sold my Graco Stroller. When I told the Customer Service Rep my dilemma, she told me that there was nothing that they could do and suggested that I duct tape the pins in the wheels. I took my $400 stroller out with duct tape on the wheels for a walk and it lasted 5 minutes until the duck tape ripped. Seriously, if I wanted to duct tape my stroller I would have bought one for $20 from a garage sale. I decided to take my stroller to Buy Buy Baby and they told me that I was the 3rd person that came in with this problem, and I was not the first person they had told to use duct tape. Thankfully Buy Buy Baby has GREAT customer service and they replaced my stroller. I am not sure that I would buy another product from Baby Jogger due to the customer service I received. The stroller is great when it works properly, just pray that you do not have any issues with it since the magic answer seems to be to duct tape it.