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“We have just got back from this holiday from hell. I...”

written by Harriscs on 13/09/2005

Good Points
The use of other hotels Calella has a lot of stuff to keep you busy and has some very attractive places to visit

General Comments
We have just got back from this holiday from hell. I have got to say the Hotel Osiris is the worst hotel I have stayed in and I have stayed in lots of hotels. This hotel has a rating of 3* and I am puzzled as to how it has got this rating. The rooms are very dated, poorly decorated and very badly maintained.

When arriving at the Osiris at 3am we were greeted by reception staff that was rude and very unhelpful. We got our key and went to our room the lifts were broken and we had to carry our luggage up 5 flights of stairs the lifts were out of order on and off throughout our holiday. There were 2 drunken men asleep on the lobby floor which we had to step over to use the stairs. (No wonder they did not make it to their rooms). When we got into our rooms the lighting was not working we had to go back to the reception to log this as the phone in the room was also out of order. We was told this would be fixed within 48 hours it took us 25 minutes to explain to the receptionist that this is unacceptable we ended up having to share a room with our friends.

It was fixed when we made a scene in reception in the morning. The toilet flusher did not work there was no towels and once we finally got some they had stains on them (blood). The water that came out of the tapes was brown but ran clear after about 15 minutes all of the bed linen was dirty. We dared to eat in the cafeteria as we would call it, the staff was rude they snatched the plates from you before you were finished. The food was the same everyday bland undercooked and poorly presented. We all had stomach upset by the second day and did not eat in there again although we did go to see how poor it was each day. Most of the bar staff were rude.