Written on: 07/08/2008 by sqwerty (1 review written)
Delivery on time, just a shame it wasn't fit for purpose.
Service, and Attitude to Faulty Items
I purchased a lovely bike from www.ashcycles.com, a shame about the defect, but this can happen to any item what shouldn't happen is the terrible after sales service I experienced to rectify any issues.
The bike arrived on time in good order but on assembly the seat wouldn't go down due to a wield inside the frame protruding, the shops suggestion was to file it down myself! Yes I always carry specialist's tools with me... then I was told if I didn't have a file I could always re engineer the seat to fit, silly me forgot to go to bike building and re-design class. They did offer to take the bike back in its original wrapping and condition, but this was only after the above and of course the electrical bag ties I had cut to release the bike had to be reassembled too!